Join to apply for the 1st Line Support Engineer role at Bluecube Technology Solutions - An Ekco Company
Ekco is one of the fastest growing cloud solution providers in Europe, founded in 2016. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
About the role
As a First Contact Resolution Engineer, you are a cut above the typical 1st Line Engineer. Working from our Milton Keynes HQ, you will be part of a blended team of experienced engineers (1st Line, FCR, 2nd Line). You will be encouraged to follow through on technical issues, as you look to grow your skills and learn more about the varied environments and technologies you will be supporting.
Key Responsibilities
* Remote customer support, performing various support tasks, including:
o Device Troubleshooting (Desktop/Laptop/Mobile)
o Active Directory / Exchange / Office 365
o Printer Troubleshooting/Configuration
o Network Troubleshooting (Server, Switching)
* Logging all support queries as tickets and communicating with clients to keep them updated on the progression of their tickets
* Accountable for your own personal ticket queue, ensuring that all tickets are updated and closed in a timely fashion
* Supporting the progression of 1st Line/Apprentice engineers within the team
Essential Qualities
* Experience in supporting device troubleshooting, Active Directory, Exchange, and networking
* Customer centric with great people skills
* Proactive and positive approach to problem solving and client interaction
Desirable
* Experience of virtualised Microsoft environments
* Experience with Egnyte for file storage
* Microsoft Terminal Services/RDP to support level
Personal Qualities
* Takes pride in providing a high level of service
* Regularly going above and beyond
* Strong attention to detail
* Ability to work under pressure and handle difficult situations
* Impeccable time management skills with the ability to prioritise effectively
Benefits/Perks
* 25 days leave + public holidays
* 1 day Birthday leave per year
* Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
* Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
* Unlimited access to Pluralsight learning platform
* A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
* Microsoft’s 2023 Rising Star Security Partner of the year
* VMware & Veeam top partner status
* Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
* Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
* We recognise the value of internal mobility and encourage opportunities for internal development & progression
* Flexible working with a family friendly focus are at the core of our company values
EEO Statement: Ekco is an equal opportunities employer and welcomes applications from all qualified candidates.
#J-18808-Ljbffr