Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided. The role: * Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally * Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately * Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions * Maintain customer service emails and ensure that responses are provided within a timely manner * Provide technical advice and guidance to customers where there is concern over the suitability of orders * Liaise with and support the sales team * Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success Ad-hoc: * Undertake administration tasks such as order filing as and when required * Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time The individual * Customer Service focus * Language skills - High level of written grammar and excellent command of English * Organisational skills * Communication skills * Ability to adjust priorities and manage time effectively in a fast-paced environment * Ability to integrate effectively into well-established team environments * Good working knowledge of Microsoft Office applications Benefits * Competitive Salary * Generous pension scheme * 26 days annual leave * Christmas shutdown all bank holidays * Excellent progression and training * Free parking