Job Description
9-month contract with a local authority
Job Purpose
* The role will have dual responsibilities, including the re-purposing of accommodation as an ongoing project and managing a Supported Housing scheme under the direction of Supported Accommodation managers.
Key Duties/Accountabilities
* Promoting knowledge about new schemes through various communication methods in collaboration with the comms team.
* Acting as a point of contact for individuals expressing interest in the new schemes.
* Providing advice on affordability and income maximization.
* Facilitating visits and viewings.
* Liaising across operational teams to ensure smooth and fast-tracked application, assessment, and move-in processes.
* The second aspect of the role involves providing support to customers in a supported housing scheme, promoting independence and community integration, particularly with challenging customers.
Essential Experience Required
* Housing management experience.
* Ability to build and manage relationships with colleagues, customers, and advocates.
* Sound understanding of allocation criteria for new schemes.
* Expertise in assessing affordability and providing income maximization advice.
* Ability to manage expectations and share difficult information with clarity and respect.
* Experience in supporting customers, making referrals, and identifying people in crisis.
Essential Qualification Required
* General education qualification in a related field is essential.
Additional Information
* Working hours: 37 hours per week
* Location: Priory House, Monks Walk, Chicksands, Shefford, Central Bedfordshire, SG17 5TQ, United Kingdom
* Position locations: Predominantly Dunstable, Houghton Regis, and Leighton Buzzard areas.
Application Process
Interested candidates are requested to respond to the following questions and upload the answers with their CV directly or as an attachment to their CV:
1. In 100 words or less, provide an example of a time when you have given advice to a customer to resolve a housing management problem.
2. In 100 words or less, describe the information you would try to ascertain before visiting a council tenant for a home visit.
The role closes on 15th Aug 2025; interested candidates are encouraged to apply as soon as possible.
Requirements
Requirements
* Housing management experience
* Ability to build and manage relationships
* Understanding of allocation criteria for new schemes
* Expertise in assessing affordability and providing income maximisation advice
* Ability to manage expectations
Requirements
The roles are twofold with re-purposing of accommodation as an ongoing project, and managing a Supported Housing scheme with direction from the Supported Accommodation managers.