[Royal Mail]
Job reference 328635
Systems and Data Analyst
Salary starting from £18,614 (Aged 16) or £25,721 (Aged 18+) with guaranteed increases provided in line with service length, 22.5 days annual leave plus bank holidays, rising with service, and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Edinburgh - Onsite role during training with potential to be hybrid after completion.
Are you a detail-oriented systems professional with a passion for data accuracy and process improvement? We’re looking for a Systems Analyst to join our team in Edinburgh. This role is ideal for someone who enjoys working across systems, supporting business operations, and solving technical issues in a fast-paced environment.
About the Role
Reporting to the Systems & Data Manager, you’ll be responsible for monitoring and maintaining EDI processes, managing invoicing and reconciliation tasks, and supporting ad-hoc reporting across the business. You’ll also perform a range of system tasks during early and late shifts on a rotational basis.
Key Responsibilities:
* Monitor EDI processes for ordering and invoicing, resolving issues and customer queries.
* Run ad-hoc and repeat data requests using templates and historical examples.
* Manage shared inbox queries from internal teams and external customers.
* Perform system tasks such as data uploads, payments, and shipments during shift rotations.
* Support reconciliation of the Hong Kong Post account and key customer accounts.
* Resolve system errors related to wave packing, wave call-offs, and web imports.
About You
You’re a proactive and analytical thinker with strong communication skills and a collaborative mindset. You’re comfortable working with data, systems, and stakeholders across different teams and geographies.
What You’ll Bring:
* Excellent written and verbal communication skills.
* Experience with Epicor or other ERP systems (preferred).
* Familiarity with SQL query development and bulk data uploads.
* Strong Microsoft Office skills (Word, Excel, Teams).
* Experience with SharePoint and direct customer contact (advantageous).
* Ability to work effectively with global teams and across departments.
The role operates on a rotating shift basis. Monday to Friday 08:39–15:45 or 10:39–17:45. Shifts rotate up to every other week (with some flexibility)
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 15th September at Edinburgh.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 7th September. Please note, this advert may close early if the appropriate number of applications has been reached.
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