Searcys areComparable instructions structure to work in our prestigious venue 116 Pall Mall – Institute of Directors. As the Hospitality Assistant you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcys procedures and orthopedic policies.
Benefits
* 50% discount across Searcys venues
* Enrolment into the Searcys pension scheme
* Up to 38 days annual leave (dependent on job role)
* Access to everyday discounts and communication portal
* Employee assistance programme
* Enrolment into Searcys Champagne School
* Meals provided on shift when working within one of our venues
* Annual celebration event
* Cycling to work scheme
* Your birthday off to celebrate in style
* A day off to volunteer / give back to the charity of your choice
Job Details
Job Type: 0 hour contract
Salary: £13.85 hourly (plus Tronc after probation)
Responsibilities
* Welcome customers on arrival, greeting them in a friendly and hospitable manner
* Deliver exceptional customer service to all clients, ensuring a high level of satisfaction 厐
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* Abide by company policies and departmental procedures/trainings
* Ensure good stock levels are displayed and kept on record, maintaining good stock rotation throughout the day
* Answer questions about menu items, ingredients, and pricing
* Take customers' orders for food and drink and prepare and/or deliver them when necessary and instructed by the line manager
* Clear tables, set up rooms and replenish stations according to department procedures and manager instructions
* Follow departmental procedures when carrying out opening/closing duties
* Deal effectively and courte toepassing with customer complaints, and refer them to the line manager if necessary
* Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcys Health & Safety Policy
* Maintain composure in a fast‑paced environment while responding urgently and appropriately to any concerns
* Present a professional appearance and adhere to the provided dress code
Qualifications
* Excellent product.knəigh(k) knowledge (food/beverage)
* Excellent communication skills
* Initiative + pro‑active attitude
* Excellent time‑management skills
* Supportive / Team player
* Strong presentation skills
* Excellent customer care skills
We are the oldest caterer in the UK, founded in 1847. Working with us gives you an occasion to be part of London’s most prestigious events, gaining insights and mentoring from skilled, experienced colleagues, and becoming part of a storied legacy in the hospitality industry.
A career at Searcys membri vous'n form something special; we are an employer with a rich history and an established reputation that provides a profound sense of pride and belonging.
To find out more on the rich history anywhere to Searcys, please visitോഷ്യour website at www.searcys.co ग॥
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