We are looking for a Service Advisor to join our Heating Services team at Certas Energy, based in our Warrington office. This is a full-time position working 37.5 hours per week.
The role involves processing and retaining customers by delivering exceptional customer service. You will ensure all administrative processes are maintained and deadlines are met. Our Heating Services team offers complete boiler care packages across the UK. You will support routing and engineers to schedule and plan service visits efficiently, maximizing productivity.
As a Heating Services Advisor at Certas Energy, you'll have access to:
* Brand discounts through Certas group scheme
* Experience working with the UK's largest independent fuel distributor
* 25 days of annual leave plus bank holidays (pro-rata)
* Annual leave buy and sell scheme
* Pension scheme
* Annual volunteering day
* Employee Assistance Programme, including physiotherapy and wellbeing services
Requirements include:
* Previous experience in customer service or administration roles
* Ability to prioritize and organize workload
* Excellent communication and listening skills
* Ability to match business resources to customer needs
Company Information:
Certas Energy is the leading independent distributor of fuels and lubricants in the UK, with over 130 depots, 900+ tankers, 800+ retail forecourts, and fuel cards accepted at over 2,000 sites. Our 2,300 colleagues ensure the delivery of high-quality fuels and services nationwide. We are committed to innovative fuel supply solutions and a sustainable energy future, emphasizing safety, compliance, and employee development.
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