Job Description
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities
* Operates as a back-up financial center leader within a market
* Manages client traffic, engaging and appropriately routing clients, and fostering client retention
* Manages business results through formalized management routines and coaching
* Creates a world-class client experience environment
* Manages market-level initiatives prescribed by market leaders
* Drives operational excellence
Required Qualifications
* 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
* Ability to influence and collaborate with others outside of reporting authority to achieve shared goals
* Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
* Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability
* Proven record of balancing risk and making sound decisions while achieving business goals
* Strong interpersonal skills, including engaging others in dialogue, building relationships, and providing personalized service
* Strong organizational skills to manage multiple responsibilities, prioritize, and delegate while delivering results
* Excellent communication skills (verbal, non-verbal, written, presentation) and active listening skills
* Proficiency in computer skills and programs (e.g., Microsoft Office)
* Ability to pass pre-employment assessments and compliance requirements
* Availability to work weekends and/or extended hours as required
* Willingness and ability to travel to any financial center within the market
Desired Qualifications
* 1+ years management experience including hiring, coaching, and developing direct reports
* Experience in industries such as consumer banking/financial services, mortgage, retail, or hospitality
* Undergraduate degree
* Bilingual (fluent in verbal and written communication)
Skills
* Customer Service Management
* Performance Management
* Coaching
* Customer and Client Focus
* Talent Development
* Risk Management
* Sales Performance Management
* Business Operations Management
* Recruiting
* Result Orientation
* Referral Management
* Leadership Development
* Inclusive Leadership
* Prioritization
* Problem Solving
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
Shift
1st shift (United States of America)
Hours Per Week
40
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