Annual wage £12,313.60 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week 8.30 – 5.30, Monday – Friday with an hour for lunch. Total hours per week: 37 Expected duration 12 Months Possible start date 17 Jun 2024 Date posted 25 Mar 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000240106 Positions 1 available What you will do in your working day 1. Setting up customers equipment 2. liaising with customers to obtain client details for IT 3. Installing equipment at a customer location 4. Assisting senior technicians to customer site to fix equipment 5. Helping with incoming service calls 6. liaising with customers to fix potential IT issues via our IT Helpdesk The training you will be getting Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. L2 Customer Service apprenticeship standard What to expect at the end of your apprenticeship Progress to become a field technician. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills Qualifications GCSE or equivalent English (Grade A-C (4-9)) Essential GCSE or equivalent Maths (Grade A-C (4-9)) Essential Things to consider Full training will be given for all aspects of this role, a keen technical mind or a keen IT mind would be ideal. No previous experience is required, however any previous technical training or IT training or knowledge would be an advantage. A full driving license would be an advantage. Once considered able to work onsite at customers a Company Vehicle would be provided, this would once certain training has been completed.