About The Role
A new and exciting opportunity has arisen for a full-time hands-on Site Cleaning Supervisor to join our established and growing team - a leading Facilities Management company working with a prestigious customer.
Location: Thurrock, RM16 3BG
Shifts: Fully flexible, shifts will include 0900-1700, 0600-1400, 1400-2200 in line with business needs.
Payrate: £13.21 per hour
Please note: Due to the site location and start times you will need you own transport.
This is a full-time role, working 40 hours per week across a 5 out of 7 working patterns (including evenings, weekends and Public Holidays). whilst the site supervisor will work days, they will be responsible for a night cleaner (who works 2200-0600) so they will need to build a relationship with that operative and be prepared to occasionally “overlap” with them to ensure a good handover between days and nights and visa versa.
The successful candidate will need to bring a new energy and in this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. This role also involves cleaning yourself so must be willing to do so. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.
About You
Key Responsibilities:
1. Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service
2. Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations
3. Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations
4. Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency
5. Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies
6. Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles
7. Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace
8. Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service
9. Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction
10. Lead by example, coaching and supporting the team to meet their individual and collective goals
11. Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met
12. Promote best practices across the team and share knowledge to support continuous improvement
About Us
A little about us:
13. A privately owned, professionally run business, operating for over 60 years
14. Employing over 2,400 colleagues across over 1800 sites nationwide
15. Currently sit within the top 2% of all cleaning and security providers - £76 Million Turnover
16. Our services include Cleaning, Security, Specialist, and FM services
17. Passionate about delivering a personable and reliable service
18. We work within multiple industries, brands you know and love. If you're interested in joining us, then we look forward to hearing from you