Job Title
Claims Operations Manager
Location
Salford Quays (M50 3SP)
Employment Type
Permanent, Full Time (37.5 hours)
Work Schedule
Monday – Friday, Hybrid working
Salary
£47,200 + 10% management bonus scheme
Job Description
As the Claims Operations Manager working within the wider Customer Support team you will be responsible for Claiming Operations at Bupa. You will lead several teams within the UK and overseas and will endeavour to deliver world‑class service for our customers in ensuring we pay private medical insurance claims quickly, accurately and consistently.
Responsibilities
* Leading several teams, including front line managers in the UK and overseas, completing claims adjudication and other supporting functions.
* Driving a culture of continuous improvement with a focus on customer experience.
* Managing complex operations, using management information to drive world‑class outcomes for our customers and providers.
* Delivering and managing change, including project management.
* Working with other areas of the business to complete root cause analysis and identify opportunities to create customer experience enhancements or service efficiencies.
* Managing risks and incidents that relate to claims adjudication.
* Supporting the development and ongoing management of healthcare delivery initiatives ensuring that the message is understood and that coaching plans support areas of focus.
Qualifications
* Experience in specialist operations management and managing large teams, preferably within the financial/insurance sector or other similar regulated environments.
* Problem‑solving skills, including strong analytical and critical thinking abilities to tackle complex operational challenges.
* A proven track record of successfully managing budgets.
* Experience in overseeing and delivering complex projects or change, ensuring they meet deadlines and quality standards.
* Familiarity with relevant operational tools and software, specifically with the ability to review, monitor and manage MI outputs and ensure operational targets are being met.
Benefits
* 25 days holiday, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit‑in‑kind.
* An enhanced pension plan and life insurance.
* Onsite gyms or local discounts where no onsite gym is available.
* Various other benefits and online discounts.
EEO Statement
Bupa is a Level 2 Disability Confident Employer and encourages applications from people with diverse backgrounds and experiences. We are committed to ensuring fair treatment during the recruitment process and offering reasonable adjustments to anyone who may benefit from accommodations. If you require information about this role in an alternative format, please email: careers@bupa.com.
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