Get AI-powered advice on this job and more exclusive features.
Location: Uxbridge – Hybrid (3 days in office / 2 days remote)
Salary: Up to £40,000 per annum
An established and growing Managed Service Provider (MSP) is seeking a capable and confident 2nd Line Support Engineer to join its technical support team, based in Uxbridge.
This is a great opportunity for someone with strong hands-on technical skills who thrives in a fast-paced MSP environment. The successful candidate will take ownership of issues, work independently, and provide high-quality support across a varied client base.
Key Responsibilities:
* Delivering second-line technical support to a diverse portfolio of clients
* Troubleshooting issues within the Microsoft ecosystem, including Office 365, Windows OS, and Azure
* Supporting and maintaining on-premise infrastructure, with exposure to storage, backups, and server hardware
* Working collaboratively with internal teams to meet SLAs and provide an excellent client experience
* Communicating effectively with clients, taking full ownership of incidents through to resolution
Essential Experience & Skills:
* Previous experience working within an MSP or IT services environment
* Solid understanding of the Microsoft stack – Office 365, Windows, and Azure
* Good knowledge of infrastructure fundamentals such as backups, storage, and on-premise systems
* Proven ability to manage technical issues independently in a client-facing role
* Strong troubleshooting and diagnostic skills
* Familiarity with Microsoft licensing models
* Basic knowledge of networking concepts, including firewalls, switches, and connectivity
Offer:
* Up to £40,000 basic salary
* Hybrid working model (3 days in the Uxbridge office, 2 days from home)
* Office-based induction during probation to support onboarding and technical ramp-up
* Exposure to a wide range of technologies and environments
* Opportunities for continued learning and technical development
Applications are now open.
Ideal for someone looking to take the next step in their MSP career with a business that values independence, initiative, and client satisfaction.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Hamilton Barnes by 2x
Get notified about new Infrastructure Engineer jobs in Uxbridge, England, United Kingdom.
Graduate Software Engineer (Cloud Solutions)
Reading, England, United Kingdom 5 months ago
Guildford, England, United Kingdom 4 weeks ago
London, England, United Kingdom 2 weeks ago
City Of London, England, United Kingdom 2 days ago
London, England, United Kingdom 5 months ago
London, England, United Kingdom 4 days ago
Reading, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
Luton, England, United Kingdom 5 months ago
London, England, United Kingdom 8 months ago
Senior Cloud Operations Engineer | Azure
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Hertfordshire, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
Information Technology Infrastructure Engineer
Greater London, England, United Kingdom 1 day ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 8 months ago
London, England, United Kingdom 8 months ago
Cloud Operations and Support Engineer - SRE
London, England, United Kingdom 14 hours ago
City Of London, England, United Kingdom £75,000.00-£85,000.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr