Customer Success Manager
Are you driven by a passion for empowering learning and fostering growth? Do you excel at building lasting relationships and driving success for both individuals and organisations? Our vision is to establish ourselves as a global authority in Learning Technologies, innovating to enhance the performance of both individuals and organisations. Through our innovative software solutions, we empower learning and drive growth, enabling organisations to cultivate knowledge, enhance skills, and achieve strategic objectives.
We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company's core values.
Your primary focus will be on driving customer success, not just customer service.
Your strategic thinking, decision-making abilities, and knack for relationship building will be crucial in driving success for our clients.
As a Customer Success Manager, you'll:
Identify opportunities for account growth and portfolio investment, leveraging your strategic thinking to drive business development initiatives.
Utilise emotional intelligence to understand and empathise with clients' needs and challenges, adapting your approach accordingly.
Demonstrate grit and a desire to learn, continuously seeking out opportunities for improvement and acting on feedback.
Utilise business acumen and strategic thinking to drive customer orientation and align customer success initiatives with overall business strategy and direction.
Exhibit adaptability and resilience, remaining optimistic and resilient in challenging situations while seeking support when needed.
Previous experience in customer success management is essential.
Flexibility for travel as required.
A qualification in Customer Success would be desirable.
Able to demonstrate a history of adding value to key accounts and contributing towards success stories.
Strong analytical skills with the ability to understand and apply data analysis techniques.
Competitive salary - £40,000 - £50,000 depending on experience
~25 days annual leave plus public holidays
~ Workplace pension