We are looking for a friendly individual with initiative and a positive approach to work as part of a team for the Lancashire & South Cumbria Abdominal Aortic Aneurysm Screening Programme, based within Preston Business Centre, Preston, and Lancashire. You will ensure provision of an effective and efficient administration office. There will be a need to assist with data entry and actively monitor appointments using the relevant I.T software systems.
The post holder will have the ability to communicate positively at all levels as well as being able to manage own workload by prioritising tasks accordingly to meet national screening targets. The successful candidate will be educated to GCSE standard or equivalent and have working knowledge of Microsoft Window package and possess good interpersonal and organisational skills, be a team player and work individually using initiative.
A flexible approach to work within the core hours of the service: Monday to Friday 8am to 8pm and occasional Saturdays is essential to meet service needs.
Main duties of the job
To work as a team member within the admin office and provide a comprehensive administration role for the AAA Screening Programme.
To assist with data entry for the National Abdominal Aortic Aneurysm Screening Programme
To actively monitor appointments for AAA screening using the relevant screening software systems
To handle any queries or telephone enquiries in an accurate and professional manner
To deal with patient's notes and ensure they are kept safely, properly updated and the confidentiality of the information contained within is maintained
Manage own workload by prioritising tasks accordingly in order to meet screening targets and deadlines.
Carry out general administration duties e.g. filing, photocopying etc
About us
This post is based in Preston Lancashire however you will be employed by Gateshead NHS Foundation trust which is based in the North East of England and provides a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
To assist with data entry for the National Abdominal Aortic Aneurysm Screening Programme
To actively monitor appointments for AAA screening using the relevant screening software systems
To handle any queries or telephone enquiries in an accurate and professional manner
To deal with patients notes and ensure they are kept safely, properly updated and the confidentiality of the information contained within is maintained
Manage own workload by prioritising tasks accordingly in order to meet screening targets and deadlines.
Carry out general administration duties e.g. filing, photocopying etc
Deal with anxious patients with tact, persuasion, patience and discretion
Demonstrate a sensitive and professional approach to client groups
Recognise where communication difficulties arise and overcome barriers to understanding
Work alongside other screening staff within the Business Unit
Keeps the senior staff informed of workload and seeks advice where necessary
Handle routine and non-routine enquiries by letter/fax/email and telephone
Works within agreed protocols maintaining patient confidentiality at all times
Carries out duties in accordance with the Data Protection Act
Participates in service reviews and actively put forward suggestions for improvement for own work area
Assist with the investigation of any complaints, adhering to strict deadlines as per Trust policy
Maintains a safe and clean environment in accordance with the Trusts Health & Safety policy
Person Specification
* 5 GCSE or equivalent, including English, Maths, and Science
* Knowledge of Microsoft office packages
* Knowledge of Microsoft office packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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