Main area Oral Maxillofacial surgery and orthodontics Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 25 hours per week (3 days flexible over 5 days monday-friday) Job ref 370-ADM3ORT-1716A
Employer Warrington and Halton Teaching Hospitals NHS Foundation Trust Employer type NHS Site Warrington Hospital Town Warrington Salary £24,937 - £26,598 per annum pro rata Salary period Yearly Closing 24/08/2025 23:59
Higher Clerical Officer
NHS AfC: Band 3
Job overview
This role is to provide an organised and efficient reception and clerical service on behalf of the department in line with Trust policies and procedures. Ensure that referrals are processed effectively and that National and local access targets are met. To maintain the consultants’ clinic templates, reducing and cancelling clinics as necessary. This role incorporates multi-tasking as the unit is self-contained and deals with the entire administration of patient care from first referral to discharge. The post is cross site at both Warrington and Halton hospitals.
The post holder will be the first point of contact for staff, patients and visitors to the department.
Main duties of the job
The post holder will be the first point of contact for staff, patients and visitors to the department.
We are looking for an enthusiastic individual who has good interpersonal and organisational skills and who demonstrates an ability to work with minimum supervision.
The post holder must Provide an organised and efficient reception and clerical service on behalf of the department in line with Trust policies and procedures. Ensure that referrals are processed effectively and that National and local access targets are met. To maintain the consultants’ clinic templates, reducing and cancelling clinics as necessary.
Working for our organisation
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.
Detailed job description and main responsibilities
For the full list of duties and responsibilities please see the attached job description and person specification.
Person specification
Qualifications
* • Educated to GCSE level
* • Minimum of 2 years working in a reception/office environment
* • Keyboard skills. • Educated to GCSE level
* • Good interpersonal skills and ability to relate to people with tact and diplomacy. • Able to manage personal workload effectively. • Methodical and highly organised. • Ability to adapt to changing practices • Flexible approach and ability to work under pressure. • Able to work as part of a team. • Positive and enthusiastic approach to work. • Polite and courteous. • Good telephone communication skills.
* • Ability to prioritise workload. • Ability to work on own initiative. • Evidence of previous standards.
* • Good verbal and numerical skills
* • Previous experience in a hospital reception
* • Knowledge of Trust Lorenzo system. • Knowledge of booking TCI’s. • Knowledge of e-referral system. • Knowledge of • Maxillofacial/Orthodontic clinic appointments.
communication
* • Polite and courteous.
* • Good telephone communication skills
WHH hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship, there is a minimum set of criteria that must be met and not all roles are eligible. You can find more information on the Government website
Please review your eligibility and the eligibility of the role before submitting your application.
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