What You'll Be Doing
* Planning and coordinating daily workloads for operatives across multiple workstreams.
* Managing job workflows and maintaining accurate records, including statutory compliance documentation.
* Acting as a first point of contact for service delivery enquiries and complaints, helping to resolve issues quickly and professionally.
* Supporting resource planning and budget management in line with company policy.
* Monitoring performance and compliance, reporting progress and issues to managers.
* Using systems like Microsoft Office and Accuserv to streamline operations and reporting.
* Promoting health, safety, and well being across all aspects of service delivery.
* Driving continuous improvement through performance data and customer feedback.
What We're Looking For
* Experience in planning within a repairs, maintenance, or cyclical environment (preferred).
* Understanding of relevant legislation, including health and safety (preferred).
* Excellent planning and organisational skills, with the ability to manage multiple projects.
* Strong customer service and stakeholder engagement abilities.
* Confident communicator with a problem-solving mindset and commercial awareness.
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