Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then the La Prairie Counter at Harvey Nichols, Knightsbridge might be of interest to you. As a full-time La Prairie Beauty Consultant working 5 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning clients, creating carefully curated experiences, and maintaining perfect etiquette.
Main Accountabilities
* Make smart business decisions based on brand and business ambition.
* Achieve sales objectives through retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
* Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc.
* Ensure retail excellence by maintaining the highest standards of housekeeping and retail standards at the point of sale.
* Create a deep connection with clients to understand their needs, build trust, and foster long-lasting relationships.
* Proactively introduce and recommend relevant products, ensuring personalised 1:1 luxury and professional service at all times.
* Engage clients and maintain relationships using La Prairie's clienteling tools and systems.
* Be knowledgeable about all products, ensuring the heritage, skin science, and benefits are always conveyed effectively to clients.
* Ensure exceptional service by encouraging product application either on counter or within the cabin.
Qualifications:
* NVQ Level 3 in Beauty Therapy is essential.
* Experience in providing high-quality skincare treatments to clients (only including therapy treatments is essential).
* Exceptional service mindset—taking pleasure and satisfaction in providing outstanding service to clients.
* Strong retail experience.
* A real passion for beauty and skincare with an affinity for luxury, always striving for excellence.
* Strong business acumen to drive sales and exceed business objectives.
* Ability to connect and engage with discerning clients, transforming that connection into personal relationships through excellent interpersonal skills, providing inspirational, authentic, and client-centric customer service.
* Ability to build relationships throughout the store to find new opportunities.
* Ability to be a great team player as part of a high-impact team, driven by diverse thoughts and opinions.
In return, La Prairie offers:
* A competitive salary with a new commission scheme.
* 33 holiday days (including bank holidays), pro-rated based on working days.
* Generous product allocation and discounts.
* Long Service Awards starting after 3 years of service.
* Gratis of new launches.
* Contributory pension scheme—5% employer contribution.
* Employee referral bonuses.
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