Reports to – Head of Guest Experience
Hours – Casual hours across 7 days a week including evenings and weekends.
Salary – £12.21 per hour
Purpose Of Role
As a Guest Experience Host, you'll be the welcoming face of Tyne Theatre & Opera House helping creating magical moments for every audience member.
Key Responsibilities
* Provide a warm, friendly and professional welcome to all guests.
* Checking tickets, directing guests to seats and provide additional assistance as required.
* Support audience members with accessibility needs and ensure inclusivity
* Monitor the auditorium during performances, ensuring comfort and compliance.
* Prepare and serve refreshments, ice cream, confectionary and merchandise.
* Operate tills and handle cash/ card transactions accurately.
* Restock bars, café and kiosk points.
* Uphold hygiene standards.
* Provide quick and efficient service during busy pre-show and interval times.
* Promote and upsell Products to maximise revenue
* Assist with cellar upkeep, cleanliness and stock rotation.
* Maintain cleanliness of all public areas.
* Respond to guest enquiries and resolve issues promptly, escalating to the Duty Manager when necessary.
* Assist with crowd management and evacuation procedures .
This is a rolling recruitment, to apply please send your CV to with the subject line 'Guest Experience Host'.