Are you passionate about making a difference in people's lives through housing support and homelessness prevention? Do you thrive in a collaborative environment where your leadership and expertise can shape services and support those most in need? If so, we want to hear from you.
As the Senior Housing Caseworker you will provide day-to-day support to Housing Caseworkers, offering coaching, mentoring, and guidance, while also managing complex and sensitive homelessness cases. You'll play a vital role in ensuring high-quality service delivery and positive outcomes for our customers.
Key Responsibilities
Coach and mentor Housing Caseworkers, allocate workloads, and provide guidance to staff within the Housing Options Team.
Act as the lead officer for complex, sensitive, and multi-agency managed homelessness cases.
Authorise key decisions, including offers of financial assistance to prevent homelessness.
Assist in the smooth running of the department by compiling duty rotas and arranging cover for staff absences.
Deputising for Team Leader
Collaborate with colleagues across Housing Services, including Housing Solutions, to identify and secure housing outcomes for customers.
What We're Looking For
Significant experience in assessing homelessness applications and delivering housing advice
Detailed knowledge of homelessness legislation and relevant case law
Experience supervising, coaching, or managing staff
Excellent communication skills, with the ability to adapt your approach to suit different audiences
Strong organisational skills and the ability to prioritise tasks effectively
A calm, professional approach to working under pressure