Overview
Tesco UK • Middlesbrough • Apply by 12-Sep-2025
Availability Window: Days From time To time Sun 16:00:00 23:00:00 Mon 05:00:00 14:00:00 Tue 05:00:00 14:00:00 Fri 15:00:00 24:00:00 Sat 15:00:00 24:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you\'d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we\'d still love to hear from you.
Note: There is a link to read more.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You\'ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
Responsibilities
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
What is in it for you
* There\'s bags of variety. Flexible hours and shift patterns to suit your lifestyle
* This is a great place to get on in your career with ongoing learning opportunities and award-winning training
* An inclusive place where everyone\'s welcome
* Your voice matters; Tesco will listen to your ideas and opinions
* Wellbeing support and resources
* Life cover of five times your pay and a pension with matching contributions up to 7.5%
* Benefits to suit you, including discounts and cycles-to-work schemes
* Uniform provided and policies to support you across life moments
* Access to colleague networks
Benefits (highlights)
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Colleague Clubcard benefits
* Free wellbeing services
* Disability Confident Leader accreditation and inclusive recruitment process
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and completing duty cover, ensuring safety
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Keeping the store clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a positive team atmosphere that is inclusive
* Providing great customer service by listening to customers
* Keeping the team informed of communications and updates
* Staying knowledgeable about store performance and seeking improvements
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues for great service
You will need
* To be a great role model with thoughtful customer service
* To build strong relationships to create an inclusive team atmosphere
* To be a clear communicator using various methods
* To be comfortable leading in the absence of the Manager
* To be a good decision maker and flexible in thinking
* To be motivating and inspire the team to deliver beyond expectations
* To be curious and look for ideas to serve customers and communities better
About us
Our vision is to become every customer\'s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We are committed to DEI and inclusivity, and we welcome flexible working arrangements.
We are a Disability Confident Leader and offer an accessible recruitment process. For information on accessibility support, please read the information provided.
Please note: Tesco will only recruit individuals who have passed the school leaver\'s age. In some regions, there are additional age-related working restrictions.
For more information about us please visit www.tescoplc.com
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