We’re looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at Basildon Park, Greys Court, Nuffield Place. This role supports the Operations Manager in making sure everything runs smoothly in what is a complex and lively visitor business. What it's like to work here:The Thames Valley is a major tourist destination, with historic houses, parks and gardens, cycling, walking and boating on the river. It’s a beautiful area in which to live and work, with numerous small villages and towns in the countryside, yet good transport links to London by train and close to the east-west M4 motorway. The nearby thriving town of Reading with its range of housing types and prices, university and sporting facilities is the most important source for local visitors coming to the National Trust properties in this area. Basildon Park is just 12 miles from Greys Court, with nearby Nuffield Place – the third in the group, forming a close triangle of properties spilling out north across the valley. What you'll be doing:As part of the operations team, you'll be focused on achieving the highest standards of presentation and service, helping everything to run smoothly during projects, events, active conservation work, busy school holidays throughout the year. You’ll work alongside colleagues in the Welcome team to make sure everyone who visits has everything they need to enjoy their day. You'll carry out duty management as needed, and will work weekends on a rota basis working either Tuesday to Saturday or Sunday to Thursday. Sometimes you may need to get stuck in and help wherever you’re needed, to keep the whole place running smoothly. You’ll have plenty of opportunities to talk to visitors, introducing them to all that makes Basildon Park, Greys Court, and Nuffield Place so special. You may also be managing and supervising others, including volunteers. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. Who we're looking forApplications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: Knowledge of audience engagement and delivering consistently good, repeatable experiences Strong leadership and team co-ordination skills Ability to respond to operational challenges with agility and professionalism Ability to effectively monitor budgets and track performance Deep understanding of health and safety, safeguarding, and compliance in public environments Additional criteria for all other applicants: Skilled at communicating, and building good working relationships within property teams and externally with partners Used to working with and supervising volunteers and staff. Comfortable having difficult conversations or resolving conflict Able to effectively manage conflicting priorities The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Requirements :Compliance.Eligibility to Work in the UK Permanent f/t (37.5 hrs pw)