Job Description
Location: Basildon
Type: Full-Time
An exciting opportunity to join a well-established and successful IT Managed Services Provider based in Basildon, Essex.
We’re looking for a motivated and versatile individual to join our friendly, collaborative team. This is a varied and hands-on role that combines IT support, installation, and administration — ideal for someone who thrives in a fast-paced, client-focused environment.
About the Role:
You’ll be providing technical support to our growing business client base via phone, remote access, email, and on-site. Day-to-day tasks will include:
• Supporting and installing Windows PCs, Windows Servers, printers, routers, and Microsoft 365
• Assisting with broadband, routers, switches Wi-Fi access points and data cabling
• Getting involved in telephony — supporting and administering mobile fleets, landline, and hosted systems
• Learning about and supporting communications equipment provided to clients
• Travel to client sites (primarily in Essex and London) — access to personal transport is a big plus
• Working collaboratively as part of a close-knit team
What We’re Looking For:
• Previous experience in IT helpdesk or technical support
• Strong communication skills — clear, friendly and professional
• A practical, proactive attitude, with a genuine interest in IT and problem-solving
• Someone keen to expand their technical knowledge and grow within the IT support sector
• Relevant qualifications and/or demonstrable hands-on experience
This is an ideal opportunity for someone who wants to play a key role in a professional, high-quality service environment while continuing to develop their technical skill set.