About the role:
1. First Point of Contact: Ensure that telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously
2. Inital Screening: Undertake initial screening for risk level, crime, and abuse type of referrals and
callers.
3. System Support: Support with systems to ensure the targets and aims of the project are met, and
the highest possible professional standards underpin the work.
4. Communication: Maintain communications for lone workers on outreach appointments, to ensure
safety whilst working in the community.
5. Appointment Coordination: Day-to-day appointments of staff, ensuring a high and effective
level of communication.
About You
6. Office Skills: Knowledge of general office procedures and minute-taking experience.
7. IT Proficiency: Skilled in word processing, Excel spreadsheets, and data entry.
8. Interpersonal Skills: Effective interpersonal skills and a willingness to work flexibly as part of a team.
9. Confidentiality: Ability to maintain confidentiality and respond appropriately to requests for assistance.
10. Communication: Confident and effective verbal and written communication skills.
11. Professional Attitude: Empathetic and non-judgmental attitude toward those accessing our service.
12. Team Player: Ability to work flexibly as a team member.
CGL are committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish. We recruit the very best staff from a wide range of backgrounds, ensuring service users’ benefit from our diverse skills and expertise. We always work to the principles of fairness and equality of opportunity in all our recruitment processes.
All applications for this post will be subject to Basic DBS clearance
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa.