* 3 month interim role
* Immediate start
About Our Client
Leading hospitality brand in the UK, with HQ in London
Job Description
* You will support the strategic development of the CRM strategy, with a focus on membership growth, engagement and improving marketing ROI
* Oversee the execution of the loyalty program including points systems, rewards and incentives
* Manage all agency partners and contracts relating to CRM & Loyalty
* Reporting of KPIs to measure the effectiveness of loyalty & CRM initiatives
* Define the CRM and loyalty roadmap
* Collaborate with multiple teams across the business to ensure that the CRM strategy is aligned with broader business objectives
* Lead a team of 2
The Successful Applicant
*
Demonstrable experience in CRM & Loyalty, ideally in a consumer focused business (hospitality would be ideal)
*
Proven experience of leading, developing and scaling CRM & loyalty programmes
*
Knowledge and experience of Bloomreach would be preferable
*
Previous team management experience
What's on Offer
3 month interim contract
3 days a week in London
Opportunity to join a leading hospitality brand
£300 - £330 a day PAYE
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