Job Description
Job Title: Mobile Field Service Engineer - Manchester
* Location: Home-Based (covering Manchester and surrounding area Postal M, BB, BL, L, CH, CW)
* Pay Rate: £150.00 £160.00 per day
* Basis: Contractor
Role Overview
As a Mobile Field Service Engineer, you will be responsible for providing high-quality service, maintenance, and repairs for customer equipment. Operating as a home-based mobile contractor, you will manage a significant geographical territory, ensuring that all technical needs are met efficiently while building strong professional relationships with customers, peers, and support departments.
Essential Job Responsibilities
* Technical Execution: Perform troubleshooting, diagnostics, installation, maintenance, and repair of designated equipment.
* Service Maintenance: Complete preventative maintenance, field modifications, and IMAC (Install, Move, Add, Change) work.
* Travel & Logistics: Maintain a willingness to travel (often 50%+ of the working day) and manage a company-supplied vehicle and tools.
* Communication: Establish a vital working relationship with Dispatch; maintain daily communication via phone, voicemail, and email.
* Administration: Stay up to date with administrative duties, including updates to support departments and meeting deadlines for expenses and mileage declarations.
* Compliance & Safety: Adhere to all Health and Human Services (HHS), Environmental Health and Safety (EHS), and other regulatory requirements.
* Teamwork: Utilize escalation and support processes to resolve service issues and work collaboratively with the local team.
* Physical Requirements: Ability to lift and carry parts weighing up to 25 kg.
Candidate Requirements
* Education: ONC or equivalent IT qualification.
* Experience: * Minimum of three years experience in diagnosing and repairing IT equipment.
o Proven experience troubleshooting and responding to customer concerns.
o Experience interfacing with internal team members and external customers within a solution-based service process.
* Technical Skills: Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
* Soft Skills: Excellent analytical, interpersonal, and communication skills; ability to explain complex technical issues simply.
* Driving: Valid drivers license and a good driving record.
* Attributes: Reliable, accountable, resourceful, and ethical with strong time management skills.
Working Conditions
* Autonomy: Predominantly working independently.
* Environment: Exposure to areas with low levels of radioactive isotopes.
* Activity: Extended periods of driving and computer usage.
* Travel: Periodic overnight travel required.
Note: This position is offered on a contractor basis. This list of responsibilities is not exhaustive and is subject to change.
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