Client Relationship Manager – Managed Services Location: Milton Keynes (with travel to client sites as required) Contract Type: Full Time, Permanent Department: Managed Services Reports to: Head of Managed Services Salary: £32,000 to £45,000 (DOE) About ID Medical At ID Medical, our mission is simple: to connect and support the people and organisations who take care of our health every day. Our vision is to improve patient outcomes by supporting healthcare worldwide, and we do so by living our values – We Deliver, We Support, We Motivate, We Innovate. As a trusted partner to the NHS and private healthcare sector, we are passionate about delivering high-quality, cost-effective workforce solutions that improve service delivery and patient care. The Opportunity We are looking for a client-focused and strategic Client Relationship Manager to join our dynamic Managed Services team. In this key role, you’ll be the primary liaison for NHS Trusts and healthcare organisations, building trusted relationships, delivering tailored staffing solutions, and helping clients meet both clinical and financial goals. This is an exciting opportunity to play a pivotal part in the growth and success of our client partnerships by ensuring service excellence, retention, and performance against key SLAs and KPIs. Key Responsibilities Client Engagement & Relationship Building Act as the dedicated point of contact for NHS Trusts and healthcare clients. Build strong, long-term relationships through regular communication and on-site meetings. Lead client service reviews and identify opportunities for service improvement. Service Delivery & Strategic Support Collaborate with internal teams to ensure timely and accurate fulfilment of staffing requirements. Understand each client’s operational challenges and develop bespoke solutions. Support implementation of cost-saving strategies across healthcare services. Account Growth & Retention Contribute to strategic account plans alongside the Head of Managed Services. Track client performance metrics and ensure consistent delivery against KPIs. Offer workforce planning insights and process improvement recommendations. Operational Excellence Maintain accurate CRM records of client communication and activities. Resolve client issues promptly and professionally. Collaborate cross-functionally with other departments on ad hoc projects. Key Performance Indicators Frequency of client visits and relationship reviews Delivery against cost-saving targets for NHS Trusts Achievement of fill rate and service level targets Positive client feedback and retention metrics Contribution to account growth and strategic planning About You Essential Requirements: Experience in client-facing roles, ideally within healthcare or staffing services Excellent communication and relationship management skills GCSEs in English and Maths Proficiency in written and spoken English Desirable: Knowledge of NHS organisational structures and procurement processes Background in high-volume service sales Experience across multiple healthcare divisions Learning & Development We are committed to your personal and professional growth. You'll receive a full induction and ongoing training to keep your skills current with market and client needs. Why ID Medical? Working at ID Medical means being part of a motivated, innovative and supportive team that’s dedicated to making a difference. We believe in continuous improvement and collaboration, and we recognise and reward commitment, results, and new ideas. If you’re a confident communicator, client-focused, and ready to make a real impact in healthcare, we’d love to hear from you. Apply today and be part of something bigger. ID Medical is an equal opportunities employer