Overview
Join to apply for the Floor Manager role at Mandarin Oriental
3 days ago Be among the first 25 applicants
Join to apply for the Floor Manager role at Mandarin Oriental
Get AI-powered advice on this job and more exclusive features.
FLOOR MANAGER, THE AUBREY
39 hours, 5 days per week
Mandarin Oriental is looking for a Floor Manager to join our Aubrey team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.
The Aubrey is a Japanese Izakaya & Bar concept with 132 covers and a private dining room serving brunch, dinner and late-night drinks. Our menu features classic dishes from Japanese cuisine, in interpretations that adapt and change with the seasons.
The restaurant has been created as a partnership between Maximal Concepts and Mandarin Oriental Hyde Park, London. Maximal Concepts is a Hong Kong-based company that has since expanded to locations including Singapore, Las Vegas and Vancouver.
As a Floor Manager at The Aubrey, you will be responsible for:
* Become an expert on the menu and have a passion for Food & Beverage and service.
* Build up rapport with guests and deliver an unforgettable and enchanting experience for our guests
* Ensure all orders, issuing of bills and payments are taken correctly
* Coordinating the service of food and beverages together with the Restaurant Manager efficiently and accurately.
* Responding proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication.
As a Floor Manager, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary but are mainly brunch, evening or late-night shifts (including weekends and bank holidays), so flexibility is required where applicable.
To be a successful Floor Manager candidate, you will ideally have previous Floor Manager experience in a high standard and fast paced hospitality establishment. You are passionate about food & beverage and providing the best experience to guests and colleagues.
Our Commitment To You
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
* MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
* Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
* Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
* Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
* 50% F&B & Spa discount on property
* Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
* Complimentary Westfield Healthcare cash plan, children added at no extra cost
* Colleague Experience Stay in-house with breakfast included upon completed probation
* Friends & Family hotel rate and Spa discount
* 1 paid Charity Day per year to dedicate to a charity of your choice
* Season ticket loan & cycle to work scheme
* £750 recruitment referral bonus
* Free meals on duty & uniform dry-cleaning services
* Increased holiday entitlement with Length of Service, up to 33 days off
* Subsidized podiatry sessions with our incredible Bastien pedicurists
* Free Life Assurance benefits whilst in service
* Access to Hospitality Action’s Employee Assistance Programme
* Employee Recognition Programmes
* Social, wellbeing, charity, and sporting events throughout the year
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.
Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.
We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.
DIVERSITY & INCLUSION.
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We’re Fans. Are you?
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Sales and Business Development
* Industries
* Hospitality
Referrals increase your chances of interviewing at Mandarin Oriental by 2x
Get notified about new Floor Manager jobs in London, England, United Kingdom.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 1 month ago
City Of Westminster, England, United Kingdom 1 month ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 22 hours ago
London, England, United Kingdom 3 days ago
Store Manager - Pop up London (Freelancers)
London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
Floor Manager (37.5 hours per week) - Selfridges London
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
Backstage Floor Manager - Selfridges, London
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 day ago
Assistant Store Manager - Harrods, London
London, England, United Kingdom 2 months ago
Retail-related roles
Bar Floor Manager : High Volume Bar: London : A GBP 50/55k salary
London, England, United Kingdom 3 weeks ago
Additional opportunities
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr