Are you a highly organised administrator with experience in financial services or insolvency? Do you enjoy managing processes, maintaining accuracy, and supporting clients through structured plans?
We’re currently recruiting for an IVA Case Administrator to join a growing IVA provider based in Stockport. In this essential role, you’ll be responsible for the ongoing administration of approved IVA cases—ensuring accurate records, regular reviews, and client communication are all handled efficiently and in line with regulatory standards.
Key Responsibilities:
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Manage a portfolio of active IVA cases, ensuring each is kept up to date and fully compliant.
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Carry out annual and ad-hoc reviews of client circumstances, updating income and expenditure where required.
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Maintain accurate and detailed records of all client communications, payments, and documentation.
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Monitor payment schedules and flag any arrears, breaches, or changes in circumstances.
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Liaise with clients via phone and email to gather information, answer queries, and provide clear support.
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Support insolvency practitioners and internal teams in ensuring cases progress smoothly.
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Update case management systems and ensure all documentation complies with FCA and Insolvency Service standards.
What We’re Looking For:
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Previous experience in an IVA, insolvency, or financial services administration role is highly desirable.
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Strong attention to detail and excellent organisational skills.
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Confident communicator who can liaise professionally with clients and colleagues.
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Proficient in Microsoft Office and comfortable learning new case management systems.
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A team player with a proactive approach and a willingness to support others.
What’s in It for You?
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Competitive salary of £26,000 - £28,000 per annum
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Comprehensive training and structured support to develop your knowledge
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Friendly, collaborative working environment based in Stockport
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Opportunities for career growth within a respected IVA provider