Job Description
HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support.
We are currently looking to recruit for an experienced aftersales manager to join our team in Heathrow.
The Role:
* Manage the service department, ensuring internal, retail and warranty work runs efficiently
* Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
* Manage service department processes, identify improvement areas and solutions
* Organise mobile service work for call outs and update customers
* Develop and maintain customer relationships
* Work towards key targets for service performance and growth
* Manage, coach and upskill staff when required
* Ensure all department members are working in accordance with group H&S policies
* Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
Preferred Qualifications and Experience:
* Excellent communication and interpersonal skills.
* Good working knowledge of MS Office.
* A proven and solid Aftersales/Service Management background is essential.
What we can offer:
* Competitive salary plus bonus
* Private Health Care
* Car Allowance.