Here at the Oak Veterinary Group, we are excited to offer an opportunity for a receptionist position, either part-time or full-time, to join our existing Support Team.
We are looking for a friendly, hardworking, enthusiastic, and dedicated client-centered individual to become part of our efficient Reception / Support Team. Our busy practices thrive in an environment of collaboration and effective teamwork.
The ideal candidate would have a positive work attitude, good organizational skills, and the ability to be empathetic with clients and assist with their needs.
The role will involve:
This role involves providing excellent customer care to clients and patients calmly and efficiently, managing bookings, client registration, and maintaining the Practice Management System. Responsibilities include processing payments, retrieving prescriptions, handling debtor queries, supporting Pet Health Care Plan administration, and assisting with insurance claims. The position also requires maintaining cleanliness of waiting areas and consult rooms, managing stock, and confidently interacting with domestic pets. Additional receptionist duties and a full job description are available for suitable candidates.
Join a team you can be proud of
The practices are located in beautiful Pembrokeshire, surrounded by Wales's stunning coast and countryside.
Our main small animal surgery in Haverfordwest offers surgery, dentistry, internal laboratory, ultrasound, radiography, and endoscopy. Our Fishguard branch features an internal laboratory, dentistry, surgical facilities, and is the site of our aquatic treadmill for hydrotherapy and rehab services. Laser services are also provided.
We are a team of 9 Veterinary Surgeons, 4 Registered Veterinary Nurses, 2 Student Nurses, and 2 Animal Nursing Assistants. Additionally, we have a Practice Manager, Reception Coordinator, and an efficient Reception Support Team.
We enjoy regular social events, including our annual Team Building Day, Christmas get-together, and other gatherings throughout the year. Last year, three team members participated in a Volunteering Scheme in Sri Lanka.
Are you the perfect fit?
* Ideally, have 3 years of previous experience in a Reception and/or Customer Service role.
* Be computer literate, with proficiency in Microsoft Office and/or bespoke systems, including diary management and insurance claims handling.
* Have excellent communication and people skills with a positive demeanor.
* Be reliable and enthusiastic, supporting our clients and colleagues.
* Be organized, able to multitask, solve problems, and work under pressure.
* Have an awareness of costs and practice protocols related to budgeting and spending.
Working patterns
We require an additional staff member for a minimum of 30 hours per week, up to 37.5 hours, between 8 am - 7 pm on weekdays and 8:30 am - 1:30 pm on Saturdays, on a rota basis. The role may occasionally be based across our three surgeries in Haverfordwest, Fishguard, and St David's, with shared Saturday morning cover at Haverfordwest.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks of annual leave
* Additional leave for your birthday, added to your holiday allowance
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Non-accidental injury support
* Learning and development via the IVC Evidensia Academy
* Pawsome Benefits - discounts and cashback through Reward Gateway
* Pension scheme
* Discounted staff pet care
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