We're looking for a Visitor Experience Manager to lead the development and delivery of inclusive, audience-led experiences. It's a key leadership role, shaping the visitor journey and ensuring every visit is welcoming, memorable and meaningful. This role will be diverse, fast paced and rewarding. You’ll drive visitor satisfaction, deepen connection to place through enhanced interpretation and storytelling, deliver innovative and engaging experiences and lead a dynamic team that strives for excellence. This is a leadership role that will create inclusive and memorable experiences for over 3 million visitors a year. This role is fixed term for 12 months. What it's like to work here The Peak District portfolio plays a key role in delivering the National Trust’s restore Nature and Access strategy, welcoming large and diverse numbers of visitors across a complex and dynamic landscape. Working closely with colleagues, partners and volunteers, you’ll support day-to-day visitor operations whilst developing audience-led experiences and activities to connect visitors with heritage and nature. You’ll balance operational delivery with conservation priorities, helping people enjoy the landscape responsibly while supporting nature’s recovery and protecting the special qualities of the Peak District. What you'll be doing You'll create a memorable and welcoming visitor journey and will collaborate with colleagues across all teams to ensure consistency and quality of service and experiences. You'll use visitor feedback, audience insights and evaluation to deliver a dynamic, inspiring and relevant visitor experience that connects to a wide range of people. Interpreting our places is key to this role and you will develop opportunities to bring our places and stories to life through innovative interpretation. You will lead a team and collaborate with them to deliver quality experiences for our members and visitors across our places (White Peak, Longshaw and High peak). You'll also be responsible for building external partnerships to co-create experiences that will appeal to key audiences, existing and new. You will work closely with colleagues to develop and deliver joined-up plans to share the nature and significance of our properties. As part of the Senior Leadership Team, you'll have direct delegated budget management and compliance task responsibilities. This role includes regular weekend working as part of the management rota, ensuring leadership presence and operational continuity during peak visitor times. Who we're looking for We'd love to hear from you if you have: knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life. ability to develop medium to long-term plans that align with organisational goals and audience needs experience in managing visitor services or public engagement in a heritage, museum, or cultural setting proven ability to use data and feedback to shape inclusive and relevant visitor experiences led and developed staff and/or volunteers to deliver high-quality service designed or co-created engaging interpretation and public programmes ability to build effective relationships with internal teams and external partners to co-create experiences Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experience in managing visitor services or public engagement in a heritage, nature, or cultural setting proven ability to use data and feedback to shape inclusive and relevant visitor experiences lead and developed staff and/or volunteers to deliver high-quality service designed or co-created engaging interpretation and public programmes able to build effective relationships with internal teams and external partners to co-create experiences The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places