Based across Coventry and Birmingham
We’re seeking a dynamic and experienced Cleaning Account Manager to join our expanding Central Division, managing a high-profile portfolio of corporate clients.
Reporting directly to the Operations Manager, you’ll take ownership of cleaning operations across 20 sites in Coventry, with additional coverage in Birmingham. You’ll lead a team of 60+ cleaning operatives, ensuring service excellence, operational efficiency, and client satisfaction.
This is a fantastic opportunity for someone with the energy, leadership, and strategic mindset to drive performance and take the contract to the next level.
As a Cleaning Account Manager, you will be responsible for:
* Maintaining strong client relationship with high levels of satisfaction
* Providing and maintaining the quality-of-service delivery
* Managing, recruiting, and coaching local service teams
* Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
* Be responsible for ensuring Health & Safety procedures and legislation is adhered to
* Looking for opportunities for continuous improvement, cost savings and account growth.
As a Cleaning Account Manager, you will have the following expertise and attributes:
* Excellent interpersonal communication and people management skills
* Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
* Experience with financial forecasting, budgeting, and analysis
* Working knowledge of Health and Safety systems in the cleaning industry
* Ability to work to tight timescales
* Strong commercial awareness, financial management, and IT literacy
* Passionate, flexible, trustworthy, and innovative.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership – You are part of our success!
* 33 days holiday (including bank holidays)
* Company sick pay
* Maternity and paternity leave support
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Exclusive perks and discounts – More than 250 deals available
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role