Temporary Accomodation Placement Officer
Location: Croydon Council, Housing Directorate
Grade: 8
Type: Full-Time, Permanent
Hours: 36 hours per week
Reports to: Temporary Accommodation Placement Team Leader
Croydon is a diverse borough, and o ur vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs & Homelessness Service has recently been redesigned. Our ambition is to create a service which is understood, fair, accessible and residents are active participants in their journey towards finding a settled home, underpinned by the new NEC technology being implemented.
If you are passionate about improving services for residents and working in a fast paced and rewarding environment, then we have the right roles for you.
The Temporary Placement Officer is responsible for providing customer-centred advice for those in housing need, enabling residents to make informed choices about housing options available to resolve their housing needs.
About the role:
* Place homeless households into emergency and long-term temporary accommodation.
* Allocate settled private rented properties to meet a diverse range of needs from homeless households.
* To secure properties for the use of emergency nightly accommodation.
* Assess applicants’ suitability for rehousing in line with legislation and Council policy and allocate properties in accordance with client risks and general circumstances.
About you
* An understanding of homeless clients and the difficulties and challenges they face.
* Knowledge of the Issues relating to the acquisition of emergency accommodation.
* Experience of working in a social/private sector housing environment or related field.
* Good verbal and written communication skills including the ability to negotiate with accommodation providers
Why Croydon Council?
We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.
· Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all employees can thrive.
· Career Development: Take advantage of professional growth opportunities and a rewarding career path. We invest in our staff and support their development.
· Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of upto 20%, up to 31 days of annual leave (eligibility criteria apply), and a commitment to your well-being and work-life balance. Access to the confidential and free Employee Assistance Programme 24/7
· Family Friendly provisions: Generous maternity leave and family leave provisions
· Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management.
· Work Life Balance: Options for flexible and agile working options in line with service demand
View our full range of Staff Benefits - Croydon Jobs Careers
Hear from a colleague working in the service ( Housing Needs recruitment drive video.mp4 )
To view the Temporary Accommodation Placement Officer role profile click here
Application Closing Date: 17th June 2025 @11:59pm
Assessment Centres: Week Commencing 9th July 2025
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. We also consider applications from candidates seeking flexible working arrangements.
Additional Information
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