Overview
Patient Coordinator / Ward Clerk – Part time 18.75 hours per week. This part-time role is paid pro rata.
The Ward Clerk provides essential administrative and reception support to ensure smooth patient flow within the ward. This role involves managing patient records, updating electronic systems, booking appointments, and coordinating discharge processes. The position requires strong communication skills to interact effectively with patients, relatives, and healthcare professionals, and the ability to work independently and manage multiple tasks under pressure. The ideal candidate will demonstrate excellent IT and administrative skills, a good telephone manner, and the ability to handle sensitive information confidentially.
Main duties of the job
* Act as the first point of contact at the ward reception for patients, visitors, and staff.
* Answer telephone calls, manage queries, transfer calls, and take messages.
* Maintain accurate patient administration systems, including admissions, discharges, transfers, and referrals.
* Manage and file patient case notes and liaise with health records.
* Keep admission and discharge books and daily ward lists up to date.
* Welcome visitors and provide ward information leaflets.
* Handle patient property and valuables, including liaising with Bereavement Services and Security.
* Sort and distribute correspondence and post within the ward.
* Maintain the notes trolley and ensure it is stocked and clean for ward rounds.
* Report maintenance issues to the Trust's works department.
* Attend ward meetings and take minutes when required.
* Book patient transport for discharge and ensure criteria are met.
* Request follow-up appointments and ensure discharge summaries are completed within 24 hours.
* Participate in daily whiteboard meetings and update patient data regularly.
* Order stock and manage supplies according to Trust finance procedures.
* Handle sensitive information confidentially and assist distressed service users calmly.
* Cover other wards or areas as needed and undertake any other duties appropriate to the grade.
About us
Our STAR values - Service, Teamwork, Ambition and Respect - are a guiding principle, driving us towards delivering joined up services to our local community. Our goal is to empower individuals to lead independent and healthier lives.
Job Description
Job responsibilities
The Ward Clerk provides administrative and reception support to ensure efficient patient flow and smooth operation of the ward. This includes managing patient records, updating electronic systems, coordinating discharge processes, and supporting clinical teams.
Person Specification
Qualifications
Essential
* Educated to GCSE level in English and Maths or overseas equivalent grade D or above
Desirable
* RSA or equivalent is Typing.
* NVQ level 2 in Customer Services / Business Administration / Team Leading
* ECDL or equivalent.
Experience
Essential
* Recent experience in a customer-focused environment.
* Working to tight deadlines and managing conflicting priorities.
* Working knowledge of data protection and confidentiality.
* In-depth IT and Admin skills
Desirable
* Working knowledge of data protection and confidentiality.
* Knowledge of Medical Terminology.
* Previous experience in a medical, health or social care environment.
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) may be required to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants are also subject to this requirement.
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