Sales support lead

POSITION OVERVIEW

WHAT WE OFFER

• The opportunity to work for an iconic and unique lifestyle brand
• Exciting career opportunities
• Competitive benefits package and discounts
• An environment where you can bring your whole self to work

ESSENTIAL DUTIES & RESPONSIBILITIES

WHAT YOU'LL DO

Business Client Development

• Support the Sales Support team in absence of manager(s) to optimise the product offer for customers
• Support the customer support model store guidelines to ensure excellent standards
• Maximise the potential of all product categories through RFID optimisation

Leadership & Engagement Support

• Support the manager(s) creating an inclusive working environment with a customer-first culture
• Support the manager(s) mentoring and coaching members of the team in operational efficiencies
• Support the team using operational metrics in absence of manager(s) to deliver sales and profit results

Operations

• Ensure we meet store target by leading the delivery and replenishment processes, by reviewing live inventory and by completing stock level callouts
• Optimise Ralph Lauren store systems and procedures to enhance operational efficiencies
• Coach teams on standard operating procedures and Customer Support Area procedures to ensure compliance with Ralph Lauren policies and standards

EXPERIENCE, SKILLS & KNOWLEDGE

WHO YOU ARE

• Energetic, passionate, and results-driven team player
• Experience in a fast-paced environment with proven management abilities
• Excellent communication and organisational skills