Hi there! Thanks for stopping by our job ad. We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment: We’re the only provider in London offering residential broadband speeds of up to 5Gbps. Our network covers 1.3 million properties in London, which is more than one third of homes in the UK’s capital city. We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords. We have connected 720 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband. We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business. Job purpose: Community Fibre is London’s largest and fastest 100% full fibre broadband provider – providing the fastest and most reliable broadband technology to over 1.3 million homes and businesses across London and the Southeast. Underpinned with our competitive pricing, it is clear to see why we are the highest-rated broadband provider on Trustpilot with over 70,000 5-star reviews. We are offering a permanent role within a fast-paced, results focused B2C marketing team. You will have the opportunity to develop skills across direct mail, email, sales support, creative development, print management and campaign reporting. The successful applicant will be confident, well-organised, a good communicator, enthusiastic and willing to get involved in all campaigns and projects that come our way! What you’ll be doing: Social Media Work closely with the Senior Social Media & Digital Content Manager to support the planning and delivery of monthly social media content across Facebook, X (Twitter), Instagram, TikTok and LinkedIn Monitor social media conversations and community platforms such as Reddit and Nextdoor to understand what customers are saying about the brand and flag any issues or potentially damaging content Create engaging social media content, including copywriting and design, supporting campaigns across Consumer, Business, Community Investment, Recruitment and Internal Communications Help source and encourage customers to share their speed test results and experiences, supporting the growth of user-generated content (UGC) across social channels Support the creation of monthly and quarterly social media performance reports, identifying key insights, trends and recommendations Assist in the production of video content, working with internal teams and external creative agencies Help develop the monthly social media content calendar and coordinate approvals with internal stakeholders Schedule and publish content across social media platforms using tools such as Hootsuite Work with key social media tools and platforms including Hootsuite, Canva Pro, Elevate.io, and external creative agencies Sales & Engineer collateral and merchandise You will work with the Channel Marketing team to support the field sales and events team and collateral required by our engineers, Responsible for D2D sales marketing collateral – including delivery and personalisation to over 100 agents. This includes updating existing collateral; working with the sales team and print company to ensure delivery of collateral packs on a weekly basis to new starters or for bi-monthly updates to all of the team; and managing any returns. The experience we’re looking for you to bring: Excellent communication, creativity and writing skills Positive attitude and willingness to learn Strong organisational, analytical and time-management skills Ability to manage multiple tasks and work under pressure Strong prioritisation skills Proactive can-do attitude Working Conditions Working hours full time Working from home with a preference of one office day per week (to be agreed) and as per our Working from Home Policy. Why join us: You get to work with some of the best technology in the market Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days Birthday leave, our treat to you Keen cyclist, join our cycle to work scheme Flexible WFH policy Enjoy the perks of Private Health Cover You get to work with an amazing bunch of people What happens next: You’ve done your bit so sit back and relax, we will review your application and come back to you. If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know. Want to know more about a career at CFL, check out our careers page: https://careers.communityfibre.co.uk/ We are an Armed Forces friendly organisation. We are an equal opportunities employer that values diversity in our team, we welcome applications from all backgrounds.