Responsibilities
* Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;
* Handle after-sales ticket of the products and close ticket, improve product quality via customer feedback and ensure customer satisfaction;
* Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defective parts, etc.;
* Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;
* To identify product and technical problems remotely and then provide relevant advice and solutions;
* Ensure that technical customer service care is high quality for all local business partners and end customers;
* Document all cases, inquiries, developments, changes, and resolutions on the internal database;
* On-site visits to troubleshoot PV systems and conduct follow-up duties with customers;
* Collaborate with Sales, Presales, Product Solutions and Product teams.
Qualifications
* Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.
* A technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering.
* More than 2 years of energy storage product service experience (Local electrician's certificate is preferred).
* Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies.
* Local language and English are a must.
* Willing to learn and enthusiastic about taking on new challenges. Technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.
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