Overview
At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. The primary function of the role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and delivering excellent customer service.
UK Sales Administrator - 12 Months FTC at Spacelabs Healthcare
Responsibilities
* 12 Month Fixed Term Contract to cover maternity; work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.
* Process orders, monitor progress from start to finish including booking in, scheduling, arranging deliveries (via courier or logistics companies), invoicing and credits.
* Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices, as appropriate.
* Manage telephone calls, email communication and chats from colleagues and customers in a polite, professional and prompt manner, providing a high level of customer service and prioritising requests.
* Ensure queries are clearly documented and followed up in a timely manner.
* Monitor and maintain records for managing return of RGA’s.
* Identify, progress, chase, and resolve any issues raised by customers and escalate where necessary.
* Keep the team informed of customer issues, particularly where sensitivity is required (e.g., deadlines, complaints).
* Support activities relating to Loan stock requests.
* Use CPQ and keep ERP and CRM systems up to date for tracking customer activity.
* Run, review and update reports and spreadsheets.
* Train and support others, follow existing processes and support new processes.
* Work closely with all departments to provide a high level of customer service and develop a cooperative environment aimed at exceeding customer expectations.
* Flexibility to undertake ad-hoc and new tasks set by the Operations Admin Manager; duties may be modified or assigned to meet business needs.
* Maintain organisation and ensure information is easily accessible to others.
* Gain and use working knowledge of the company, its products, and markets to benefit customers and the business.
Qualifications
* Administration experience within a customer sales environment.
* Product awareness with the ability and interest to recognise key products and common accessories.
* Proactive, self-motivated with drive to increase sales and service opportunities.
* Good record keeping, strong attention to detail and strong administration skills.
* Problem solving skills with the ability to identify the exact details of a problem and take steps to ensure resolution.
* Excellent verbal and written communication skills with internal and external customers.
* Ability to build good relationships at all levels with a positive and flexible approach; professional communication with other departments.
* Proficient in Microsoft Word, Excel and Outlook; experience with MFG Pro and CRM is advantageous, but training will be provided.
* Strong telephone manner, patient, friendly and supportive attitude.
* Good organisational skills including prioritising workload and using own initiative; ability to retain information across multiple tasks.
* Team player with ability to connect with remote colleagues across the UK; self-motivated when working alone.
* Promote the services and products of Spacelabs Healthcare Ltd where applicable.
* Adherence to health and safety practices and all applicable regulations.
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