About the role
Join Connect Plus Services and take on a leadership role within our Technology Services team, helping to maintain and enhance the critical technological infrastructure across the M25 network.
As Technology Services Lead Engineer, you will lead and manage a team of up to four engineers and technicians, ensuring effective task allocation, high performance, and operational excellence. Alongside your leadership responsibilities, you will remain hands‑on, attending site activities where required and providing expert technical guidance to support your team.
You will be responsible for the cyclic maintenance and fault rectification of key roadside technology systems, including CCTV, Emergency Roadside Telephones, MIDAS, RCC, NTIS, HAWIS, traffic signals and message signs. All work will be delivered in line with quality plans and contractual requirements set by National Highways and Connect Plus Services.
This is an opportunity to play a vital role in the continued performance and safety of one of the UK’s most important transport networks.
Can be based at Denham, Scratchwood or South Mimms with travel to sites across the M25 network.
Location and Working Arrangements
This role is based within CPS Area 5 and requires regular travel across the network to support operational activities. Flexibility is essential, as you will be required to respond to faults, emergencies and operational demands. A full UK driving licence is required, and you must be comfortable working at height and in confined spaces when necessary.
What you'll be doing
As Technology Services Lead Engineer, you will promote and adhere to the Zero Harm safety culture at all times, ensuring that all health and safety concerns are recorded and reported promptly. You will deliver a customer‑focused, service‑oriented and commercially aware approach to all work.
You will supervise and manage a team of engineers and technicians, ensuring effective workload distribution, performance management and compliance with operational standards. This includes responsibility for timesheets, annual leave, sickness and absence management.
You will support field teams by attending jobs when required, providing technical guidance and ensuring all activities meet contractual KPIs and quality requirements.
You will carry out cyclic maintenance and fault rectification on roadside technology assets and attend faults, knock‑downs and corrective maintenance activities, including full site and equipment reinstatement.
A key part of the role involves developing and implementing fault‑reduction strategies, ensuring that ServiceNow data is accurately captured, and maintaining accurate asset and maintenance records. You will routinely liaise with control offices, regional control centres and traffic operations centres, as well as attending meetings when required.
You will maintain technical proficiency in National Highways systems and software, ensure compliance with NHSS8 sector scheme requirements and manage regional portfolios in line with CPS standards. You will respond to emergencies in accordance with agreed procedures, provide technical support for third‑party faults and ensure all equipment is securely logged, stored and maintained.
You will also work closely with partners and stakeholders including Balfour Beatty, Atkins, Egis, and supply chain organisations to support consistent and high‑quality service delivery.
Who we're looking for
You will be qualified to HNC or BTEC Higher National Certificate level in electronics or telecommunications engineering, or hold an agreed equivalent qualification, supported by significant industry experience. Alternatively, you will have a minimum of eight years’ experience working on motorway communications or closely related systems.
You will hold NHSS8 certification and have strong knowledge of National Highways communications infrastructure, standards and testing requirements, including ADAMr.
You will bring broad technology experience across systems such as MIDAS, CCTV, VMS, ERTs, NTIS, HAWIS and traffic signals.
You will be an effective people manager, able to lead, motivate and develop a small technical team. Strong communication skills are essential, along with experience working with NRTS contractors and the flexibility to operate across different areas of the network.
You will be well organised, self‑motivated and capable of managing competing priorities while maintaining high standards of safety, quality and performance.
Why work for us
Day in, day out our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, you’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
* Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working where roles allow.
* 25 days paid annual leave (pro rata).
* Family‑friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
* Pension, share incentive plan, volunteering leave, recognition schemes and much more…
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background.
We are members of WISE, ENEI, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long‑term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We also offer applicants with a disability an interview if they meet the minimum requirements for the role.
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