A successful and busy company are looking for a Customer Service Administrator to join their company based in Elstree on a part time basis with hours that would fit around school hours. Hours: 9.30am to 2.30am = 22 ½ hours per week You will be joining a team of supportive, upbeat and hard-working colleagues, where you will take on extra responsibility as you grow and develop within the role. What’s in it for you? * Salary: £26.5k pro rata (£15,900) * Annual performance bonus * 25 days holiday * Free onsite parking * Pension * Fantastic training programme * Great supportive, friendly team * Hours: Monday–Friday 9am-5pm (30m lunch break) Key responsibilities: * Providing excellent customer service. * Handling telephone calls, emails, faxes, letters, and subsequent timely responses. * Processing price and availability checks along with composing quotations. * Processing sales orders, returns, dispatches, invoices, and further admin duties. * Handling invoice queries and customer complaints. * Inventory and supply chain support – stock analysis, reporting, ordering and backorder management. * To support warehouse operations as needed. * Dealing with all customers – distribution and direct sales channels. * Imports and exports – administration and customs clearance. * What the client are looking for: * Previous customer service experience * Highly motivated with a positive, can-do, and flexible attitude. * Customer-centric approach – a genuine passion for providing excellent customer service and a commitment to exceeding expectations. * Excellent communication, both verbal and written. * Team Player: A collaborative spirit, willing to support colleagues and other departments to achieve collective goals. * Intermediate computer literacy, including experience with spreadsheets. * Organised and detail-oriented – ability to manage multiple tasks, prioritise workload effectively, and ensuring accuracy in all administrative processes, along with the ability to work under pressure. * Car driver is required due to the location