Customer 1st Advisor
Birmingham, Castle Vale – Office Based
Up to £11,034 per annum
Part Time (15 hours per week - Tuesday, Thursday, Friday)
Fixed Term until 19th March 2027
Closing Date: Friday 10th April
Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries.
As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people focused role where no two days are the same.
About the role
In this role you will:
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Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
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Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
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Handle customer enquiries via face-to-face contact, telephone and written communication
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Work closely with colleagues across different service areas to deliver joined up, efficient support
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Undertake administrative tasks and outbound survey work to support continuous service improvements
About you
We’re looking for someone who:
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Has a genuine passion for delivering excellent customer service
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Is confident communicating with customers in person, over the phone and in writing
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Has experience in office administration or customer facing roles
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Is flexible and adaptive to meet business needs
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Enjoys working as part of a team and supporting colleagues across different service areas
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Is eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we’d love to hear from you