Description
As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within the NW CMO delivery of works programme for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards.
You will provide operational leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first time approach.
Satisfaction of customers is measured through the regulatory measure, C-SAT. You will work closely with the client to influence a dramatic improvement in the C-SAT measure and show leadership skills to genuinely care about the ratings customers give following completion of operational works
Key Responsibilities
* Manage the Service Delivery Supervisors for your business unit to ensure that all work carried out reaches the required levels of safety and technical policies and procedures
* Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met
* Be responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved
* Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc.
* Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate
* Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks)
* Maintain strong customer focus, to support improved OFGEM score
* Monitor, meet and strive to exceed all business performance targets
* Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents
* Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working
* Manage their business unit to promote team working and collaboration
* Carry out the appropriate performance reviews and development of staff, defined by P&OD
* Ensure that Occupational Health requirements are implemented
* Be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation
* Lead and review investigations with the area aligned HSE Representative, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within the agreed SLA
Experience and Qualifications
* Relevant Gas Qualification (Desirable)
* IGEM incorporated / technical engineer (Desirable)
* SHEA (Gas)
* NRSWA 1991 (Supervisor)
* SCO 1, 2, 4 & 5 (MR2), SCO 1, 2 & 5 (MR1) (Desirable)
* IOSH
* NEBOSH (preferred)
* NCO Gas Level 3 (Desirable)
* ILM/CMI management qualification (Desirable)
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.