Job Description
Join Heathrow's Technology and Corporate Services team as a Contract Manager and play a key role in shaping Marketing and Digital procurement that supports our vision to be an extraordinary, future ready airport. This is a chance to make a real impact – partnering with Marketing, Digital, and IT teams to deliver innovative commercial strategies and unlock new value across the business.
In this role, you'll own a dynamic pipeline of Marketing and Digital procurement activity, developing creative category strategies, exploring new technologies and market trends, and driving competitive advantage through intelligent sourcing. You'll run end‑to‑end sourcing, influence senior stakeholders, challenge business plans, and ensure we achieve strong commercial outcomes while managing risk and supplier performance.
You’ll also be at the forefront of supplier engagement – shaping contracts, steering supplier reviews, embedding best practice, and advocating innovation that improves performance and delivers continuous improvement.
Responsibilities
* Leading and managing the marketing procurement pipeline by developing innovative strategies and applying market‑leading technologies to gain a competitive advantage.
* Overseeing end‑to‑end sourcing activities, ensuring alignment with business objectives, and operating within established governance processes.
* Challenging and strengthening business plans to maximise commercial opportunities and minimise risks through robust contract management.
* Engaging with suppliers and the wider market to adopt best practices, fostering innovation, and embedding new commercial models within operations.
* Coordinating supplier reviews, coaching contract owners, and encouraging continuous improvement and value creation from both colleagues and suppliers.
Qualifications
* Experience in Marketing, MarTech, Digital/Technology, or Professional Services with strong commercial and contractual skills.
* Understanding of procurement models, contract terms, financial data, and supplier performance management.
* Excellent communication, organisation, and problem‑solving abilities.
* A customer‑focused mindset and high integrity.
Ideally, you'll also have:
* CIPS, MRICS, APM or working towards one of these credentials.
* Experience in supplier partnering, matrix organisations, or negotiation.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. In addition to performance‑based annual bonuses and a longer‑term Share in Success Bonus, we offer generous annual leave allowances, market‑leading pensions, family‑friendly policies, access to private health insurance and a wide range of wellbeing tools. We also provide varied learning and development opportunities to help you grow.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
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