Warehouse Supervisor
The primary objective of the role is responsible for overseeing and optimizing the efficiency of our warehouse operations. You will work closely with team members to ensure the smooth running of daily operations.
Shift Pattern:
10hrs per shift, 50 hours per week * 5 days ( flexibility required)
Main duties/ responsibilities:
1. A 'can-do' attitude and a willingness to take on significant challenges
2. Creating and developing a team working environment.
3. Work with management to coordinate staffing across the site
4. Monitor and track the movement of goods and vehicles. Monitor and improve the efficiency of warehouse operations
5. Ensure compliance with transport and warehouse regulations and standards
6. Liaise with drivers, warehouse, and office staff to ensure smooth transport and warehouse operations. Train and supervise warehouse staff and office staff, providing guidance and support
7. Work closely with onsite management to assess and improve any parts of the operation as required, and provide support on implementation of new processes as required
8. Provide support across the business as required. Resolving any freight issues and acting as an intermediary between the customer and the operation
9. Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. Coordinate with warehouse, office and drivers, and other staff to ensure timely and efficient warehouse and transportation services.
10. Working with management, conduct necessary steps to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues.
11. Maintain an open dialogue with other units to assist in the daily operation if required
12. Provide administrative support to the Operations team, including preparing reports, answering customer inquiries, and managing the office
13. Assist with planning for any special projects as they arise
14. Respond to customer inquiries and resolve any issues related to warehouse issues
15. Any other task as mentioned by the management
16. Provide cover for ETSF or ATF operations as required (training on specific systems will be given)
17. Ensure warehouse teams comply with all instructions issued by management
18. Working with Team Leads, ensure warehouse is kept up to a good, clean standard, with regular inspections as required to assess
19. Working with Team Leads, ensure teams are aware of, and adhere to issued processes
20. Help with investigations regards to any shipments as requested by management, tracking through use of CCTV as needed
21. Working with management, conduct necessary steps to determine the cause of problems related to missing and damaged freight, and assist in dealing with them as required
22. Provide assistance and cover for screening as required, including X-Ray, ETD and FREDDs
23. Assisting HR department and other departments as and when required
24. Any other business requirements or operational needs.
25. Assist and develop new business as it arises
Technical Skills:
26. Knowledge of the operations freight, logistics, screening
27. Strong understanding of warehouse operations management
28. Proficiency in Microsoft Office application and using system
29. Managing Team
30. Experience in similar industry of the operations freight, logistics
Behavioural skills:
31. Strong analytical and problem-solving skills
32. Ability to work independently and as a part of a team
33. Excellent communication and interpersonal skills
34. Flexibility and adaptability to changing situation and priorities
35. Ability to work in a fast-paced and high pressure environment
Soft Skills:
36. Customer service orientation
37. Attention to detail
38. Time management and organisation skills
39. Ability to multitask and prioritise tasks effectively
40. Ability to maintain confidentiality and handle sensitive information
Professional Qualification or experience required:
41. Valid Counter-Balance Forklift License
42. Qualified screener