Salary: Competitive Hours: 45 Hours per week Monday to Friday Location: Plymouth This is an exciting opportunity to join City West Country Ltd in our Mercedes-Benz of Plymouth dealership! We are looking for a candidate who can maximise the efficiency and profitability of our service operation while ensuring all processes align with business needs and franchise standards. You will lead workshop teams, monitor KPIs and performance data, and manage budgets to deliver strong financial and operational results. Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! What can we offer you? Company Car or Fuel/Insurance Allowance Achievable bonus scheme Employee Car Scheme 25 days’ holiday bank holiday Scottish Widows salary sacrifice pension scheme Access to our exclusive Benefits Hub – discounts on big brands Employee Assistance Programme Cycle to work scheme and eye care vouchers Life assurance 1 x basic salary Long Service Awards to celebrate your milestones What You’ll Be Doing As a Service Manager you will m aximise the efficiency and profitability of the vehicle service operation while ensuring all processes comply with business requirements and franchise standards. You will lead workshop teams, monitor KPIs and performance data, and manage budgets to maintain strong financial and operational results. Key Responsibilities Manages the Vehicle workshop operation in line with the company and Mercedes- Benz standards and processes Maximises service opportunities in line with targets set Efficiently manages resources to deliver quality service on time Manages the standard and quality of sub-contractors Communicates and develops strong professional relationships with customers to deliver a high level of service Ensures customer focus is the main priority throughout the service operation Reviews customer satisfaction and implements improvements through the team Initiates service meetings to drive continuous improvement Provides training and support to the team to improve their skills and technical knowledge Develops the capabilities of individuals/team through the performance management process providing coaching/training Ensures all areas of Health & Safety operate effectively and within the requirements of the law Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives What We’re Looking For Previous service experience within the Motor industry 5 years practical experience in an After Sales environment Experience of managing a service team in a customer focussed environment Specialist/technical product knowledge Admin & IT Skills Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base. Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]