Job Description
Join our dynamic team at PH Jones as a Tenant Liaison Officer and play a vital role in building strong, positive relationships with our tenants.
We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Cheltenham and Gloucester. Regular travel within these areas will be required, so you will need to live within a reasonable commutable distance.
What we offer
* £26,298.00 per annum
* Full-time, permanent contract
* Fully costed van & fuel card
* 40 hours per week, Monday - Friday
* Full uniform, PPE, phone & laptop provided
Your role will involve
1. Managing tenant complaints
2. Visiting customers in their own homes
3. Assisting with the management of our installs and service programme across our social housing portfolio
4. Assisting our operational management team and planners, in gaining access to properties and making contact with tenants
5. Managing client relationships and working with them on access procedures, installation programmes and community engagement
6. Taking first line responsibility for safe, effici...