Patient Transport Booking Clerk
The closing date is 04 May 2026
University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This role meets UKVI guidelines; if you hold a graduate visa, you must have at least six months until visa expiry at the start of employment.
The patient transport booking service runs 08:00‑18:00, Monday to Friday. We are seeking two Booking Clerks to work 35 and 30 hours per week with a flexible approach.
The tasks involve taking bookings, responding to enquiries, liaising with Trust staff, other NHS Trusts and Healthcare establishments, inputting data, and completing logs.
Main duties of the job
* Work within a team to arrange patient transport for the Trust, General Practitioners, patients, and other healthcare establishments.
* Liaise with ambulance contracts and service users to ensure patients travel within contract standards and maintain communication at all times.
* Provide a customer‑responsive service with emphasis on quality.
Job responsibilities
* Work as part of a customer service team in the delivery of Patient Transport Booking services in a busy and demanding call centre environment.
* Use telecommunications and office equipment to execute duties.
* Receive patient transport bookings by telephone or email.
* Input data onto bespoke computer software.
* Develop and maintain effective communication links with hospital staff, General Practitioners, patients, ambulance services and other external organisations to deliver high quality customer service.
* Respond to enquiries and resolve difficulties with empathy and assertiveness.
* Respond to complaints concerning service issues positively and in line with departmental guidelines.
* Run and implement daily reports from patient record systems, reporting discrepancies promptly.
* Arrange ambulance transport for patients attending clinics over Christmas and New Year.
* Plan, allocate, and control additional ambulance resources as required.
* Develop awareness of ambulance contracts.
* Liaise with Trust staff, General Practitioners, patients, and other NHS Trusts and healthcare establishments to ensure secure transport and avoid duplicated requests.
* Record and archive information within statutory requirements.
* Raise transport difficulties to senior staff promptly.
* Contribute to maintenance of departmental procedures manuals and standard operating procedures.
* Maintain effective inter‑departmental communication links.
* Participate in training and development of trainees within the department.
Person Specification
Education & Experience
* Educated to GCSE standard.
* Efficient keyboard skills and computer literacy.
* Proven experience in a customer service environment.
* Proven experience with telephone interface, Netcall or similar.
* Ability to analyse information and prioritise; learn, retain and recall information.
* Experience producing work in a Windows environment, including basic documents and database entry/searches in Microsoft Word and Excel.
* Experience working within a healthcare environment.
* Experience working in a call centre or booking office.
* Experience working in Patient Transport Services.
* Able to demonstrate resourcefulness and work on own initiative.
* Able to display a calm and rational approach to difficult situations, demonstrating empathy and assertiveness where appropriate.
* Possess a friendly outgoing personality and build effective working relationships with service users.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure and Barring Service checks will be required.
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