Client relationship manager

Location - Belfast

The Role

The role of Client Relationship Manager involves developing a strong portfolio of commercial clients by:

• Assessing, underwriting and pricing risks
• Maintaining long-term client and broker relationships
• Generating new business opportunities

Key Responsibilities

• Serve as the primary point of contact for commercial clients and brokers
• Build and sustain strong, long‑term client and broker relationships
• Conduct regular broker reviews and maintain a healthy business pipeline
• Network proactively and generate leads through referrals, events and industry activity
• Arrange and manage new policy placements, renewals and mid‑term adjustments
• Ensure all documentation, files and processes meet compliance and regulatory requirements
• Support clients throughout the claims process, ensuring a smooth experience
• Negotiate effectively to secure and retain business
• Produce accurate, timely communication with all stakeholders

Skills and Competencies

• Strong sales and negotiation abilities
• Excellent communication and interpersonal skills
• High level of commercial awareness and business acumen
• Strong problem solving and analytical thinking
• Effective organisation and time management skills

Experience

• Previous experience in insurance, sales or account management is essential