Customer Service/ Sales Representative
Permanent
Kingswinford
£25,300 + Bonus
What’s on offer:
£25,300 per annum
Monday – Friday 8am - 4pm / 9am - 5pm
Permanent
25 Days Annual Leave plus Bank Holidays
Learning and training opportunities
Company Pension Scheme
Free onsite parking
We are currently working with a well-established company who are looking for an enthusiastic Customer Service/Telesales Advisor to join their team. The Successful Candidate will need to be confident in a target driven environment and have excellent customer service skills.
Key Responsibilities:
Receiving inbound customer calls and dealing with all queries in a professional manner.
Providing Technical support over the telephone where required on company products.
Assisting with enquiries receive via internal web chat function in a quick and accurate fashion.
Providing an extremely high level of customer service befitting quality retailer.
Initiating sales with potential customers via phone or e-mail.
Listening to customer needs and informing them of relevant products.
Creating lasting relationships with customers to enable repeat sales.
Taking an active part in group projects to promote new and existing products.
Contributing towards achieving set group sales targets.
Maintaining customer database
Person Specification:
Passion for high level of customer service.
Previous experience in telesales position.
Strong sales skills with proven record of exceeding group sales targets.
Confident.
Self-motivated.
Excellent telephone manner.
Good IT skills, particularly with reference to Microsoft Office.
Enjoy working in a target driven team environment.
Flexibility to take on different daily tasks and provide cover when required