Director of Customer Success & Experience - (UK – Fully Remote)
Location: Anywhere in the UK (Fully Remote)
Salary: Up to £100,000 + 20% Bonus + Equity + Private Healthcare + Generous Holiday
🚀 This is not just another role.
This is your opportunity to step into a high-growth, AI-powered SaaS company at a pivotal moment—and shape the future of customer experience at scale.
Areti Group is exclusively partnered with a Series A–backed SaaS disruptor redefining how enterprise organisations approach employee benefits, healthcare, and workforce experience through intelligent, data-driven technology.
They’re scaling fast. Really fast.
And they need a Director of Customer Success & Experience who can scale with them.
💡 The Mission
Own and evolve the end-to-end enterprise customer journey across global accounts—driving retention, expansion, and world-class experience in a rapidly changing environment.
You won’t just manage customers.
You’ll own the strategic narrative with your clients through world-class QBRs (Quarterly Business Reviews)—turning data into insight, insight into action, and action into commercial growth.
🔥 What You’ll Be Doing
* Lead and scale the customer experience strategy across enterprise SaaS clients
* Own and deliver high-impact QBRs (Quarterly Business Reviews) with senior stakeholders
* Present clear ROI, product adoption, and strategic value
* Align on future goals and expansion opportunities
* Build deep, trusted relationships with global, high-value customers
* Drive renewals, retention, and commercial growth
* Partner closely with Product & Engineering teams to influence roadmap and innovation
* Bring structure, clarity, and excellence to a fast-growing, evolving organisation
* Act as a strategic voice of the customer at leadership level
🎯 What We’re Looking For
* Proven experience as a Director of Customer Success & Experience/ Leader in Enterprise SaaS
* Strong experience running executive-level QBRs with enterprise clients
* Strong commercial mindset (renewals, revenue growth, enterprise relationships)
* Experience managing large, global clients
* Comfortable in high-growth, scaling environments
* Strong understanding of how technology products are built and delivered
* Exceptional attention to detail and stakeholder management
💥 Bonus Points:
* Experience in HR Tech / Benefits platforms
* Background in consulting
🌟 Why This Role?
* Join a category-defining SaaS business backed by serious funding
* Work fully remote, with flexibility and autonomy
* Influence product, strategy, and growth at an early stage
* Be part of a team that’s scaling globally and rapidly
* Equity + bonus = real upside