Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced, varied environment? If so, we want to hear from you!
We’re seeking a skilled and adaptable IT Support Technician to join a multi-site company in Devon. This is more than just a support role – you’ll play a vital part in keeping IT systems running smoothly, supporting users at all levels, and working across a wide range of hardware and software.
What the role involves
• Tech Support – Install, configure and maintain hardware, operating systems, applications and peripherals.
• User Support – Assist users with technical queries, troubleshoot issues and offer friendly, effective guidance.
• Keep The Company Connected – Help ensure their network and systems remain secure and operational.
• Stay Organised – Log and track support tickets accurately and assist the IT Manager with admin tasks.
• Hardware & Software Inventory – Manage IT assets and keep track of everything they use.
• Team Player – Work closely with internal teams, users, and suppliers to resolve issues and deliver results.
What You’ll Need:
• Solid knowledge of IT systems, hardware, and infrastructure.
• Great communication skills – both written and verbal.
• A methodical approach to solving problems and strong attention to detail.
• A customer-focused attitude – friendly, helpful and patient.
• Strong organisational skills and the ability to juggle priorities.
• Flexibility to adapt in a fast-moving, ever-changing environment.
Experience:
• At least 3–5 years in IT support (Level 2/3).
• Experience supporting a wide range of devices: desktops, laptops, mobile phones, printers, IP phones, AV systems, and remote users.
• Hands-on knowledge of: Microsoft 365, SharePoint, Citrix, JAMF, SolidWorks, Lucanet, and enterprise systems.
• Familiarity with ISO27001 and Defstan 5-138 is a plus.
• Must be eligible for Security Clearance (SC) upon employment.
Education:
Minimum: A-Level in IT, BTEC Level 3, CompTIA A+, or NVQ Level 3 (or equivalent).
Why Join Us?
• Salary: £32,000–£39,000 – Depending on experience and qualifications.
• Opportunity to grow your skills in a supportive and innovative workplace.
• Work on a wide variety of systems – no two days are the same!
• Be part of a forward-thinking company that values IT as a core function.
Ready to take your IT career to the next level? Apply now
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* We will process your CV and personal information to assess your suitability for the role. If we wish to take your application forward we will record your personal information and contact you to discuss the role. We may consider you for other relevant roles we have that we believe will be of interest to you. Your personal information will be securely held. For more information please refer to our Privacy policy
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